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Cancellation and Return Policy

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Cancellation and Return Policy

Cancellation and Return Policy

 

 

GENERAL:

If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you.

Shipping charges, which are product shipping costs, will be paid by the buyers.

The purchased product must be delivered in full and in accordance with the qualifications specified in the order and with documents such as warranty certificate, user manual, analysis certificate, health certificate, if any.

Each purchased product is delivered to the organization and/or shipping company at the address indicated by the buyer, provided that it does not exceed the delivery period specified by the seller.

Due to production process, it is possible for the seller in some cases to delay the delivery, provided that it does not exceed 30% of the main delivery period specified by the seller.

If the product/s is not delivered within this period, Buyers may terminate the contract.

If the contract has terminated or if it becomes impossible to sell the purchased product, the seller has to notify the buyer in writing within 3 days of learning about this situation. The total price must be returned to the Buyer within 14 days.

 

IF THE PRICE OF THE PRODUCT PURCHASED IS NOT PAID:

If the Buyer does not pay the price of the purchased product or cancels it in the bank records, the Seller's obligation to deliver the product ends.

 

SHOPPING MADE WITH THE UNAUTHORIZED USE OF CREDIT CARD:

If it is determined that the credit card to which the buyer has paid is used unfairly by unauthorized persons and the price of the sold product is not paid to the Seller by the relevant bank or financial institution, the Seller's obligation to deliver the product ends.

 

IF THE PRODUCT CANNOT BE DELIVERED WITHIN THE TIME FOR UNPROSECTED REASONS:

If force majeure occurs that the Seller cannot foresee and the product cannot be delivered on time, the Buyer is notified. The buyer may request the cancellation of the order, the replacement of the product with a similar product or the delay of delivery until the obstacle is removed. If the buyer cancels the order; If he has made the payment in cash, this fee will be paid to him in cash within 14 days from the date of cancellation. If the buyer has made the payment by credit card and cancels it, the product price will be returned to the bank within 14 days from this cancellation, but it is possible that the bank will transfer it to the buyer's account within 2-3 weeks.

 

BUYER'S OBLIGATION TO CHECK THE PRODUCT:

The BUYER, in accordance with the provisions of the Turkish Commercial Code No. 6102 (art. 23/1-c); If it is obvious at the time of delivery that the product is defective, it must notify the SELLER and the INTERMEDIATE SERVICE PROVIDER (EYETACT) within 2 working days. If it is not clearly evident, the BUYER is obliged to inspect the product within 8 days after receiving it or to have it inspected, and if it turns out that it is defective as a result of this examination, notify the SELLER and the INTERMEDIATE SERVICE PROVIDER (EYETACT) within this period in order to protect its rights. In this case, the SELLER agrees to bear all the costs necessary for the return of the goods and products and to cover all the damages of the buyer.

1. In the event that the product promised by the seller to be sent to the buyer is not sent in accordance with the promised qualities to the buyer (not as advertised on the website www.eyetact.com or sent in a different way than the way it is introduced to the buyer); If, due to this mistake of the seller, the product subject to sale is not accepted by the buyer's state, on the grounds that it does not comply with the legislation of the buyer state, and is kept at the customs / not delivered to the buyer; The SELLER shall bear all the damages arising from this. In this case, the SELLER shall bear the costs of returning the goods, customs costs, freight, demurrage, storage, cargo and handling. In this case, if it is understood that the seller knowingly sent the product as defective, his account with EYETACT will be suspended by EYETACT and no other account will be opened on behalf of this buyer.

2.In case the product promised to be sent to the buyer by the seller is sent in accordance with the promised qualities (sending as advertised on the website www.eyetact.com), the product subject to sale is not accepted by the buyer's state on the grounds that it does not comply with the legislation of the buyer state or for any other reason. if it is held at customs/not delivered to the buyer; In the event that this situation is officially documented by the BUYER (such as the document to be obtained from the customs administration) and this official document is immediately transmitted to the SELLER via EYETACT; return of the goods, customs, cargo, etc. The costs will be borne by the BUYER. In this case, the seller may (at its own discretion) assist the buyer in matters such as sending the product to another country or changing the packaging of the product, pursuant to the agreement with the buyer, at the request of the buyer.

3. The product promised by the seller to be sent to the buyer passes through the customs of the buyer's state without any problems; If the buyer claims that the product sent was not sent in accordance with the promised qualifications (not sent as advertised on the website www.eyetact.com), he may submit his request in this regard to the Istanbul Arbitration Center https://istac.org.tr/. All expenses related to the arbitration process shall belong to the BUYER. Apart from the application to arbitration, if the buyer wishes, he can also apply to the general courts if the legal conditions comply.

4. The parties (buyer and seller) agree to apply to the Istanbul Arbitration Center in all disputes between them, such as the delivery method, type, shipment problems, and all problems that may arise from commercial law, except for the cases in article 4 above, even if there is no provision in this contract. However, this situation does not remove the right of the parties to apply to the general courts in the event that the legal conditions are fulfilled.

 

RIGHT OF WITHDRAWAL:

As the sales/purchase transactions are cross border, the buyer has no right of withdrawal after completing payment.